In order to have your camera serviced by us, please call us at 877-692-2699. We will issue you a Repair number and provide you with the address to ship the camera to. Please do not send a camera without a repair number.

Please read the information below and call (877-692-2699) or e-mail us (repairs@mycamera.com) to get your repair number.

When it comes to repairs, we at MyCamera.com try to make life easy for you. To ensure quick turn-around time on repairs and to make things more convenient for you, our repair shop is open six days a week. We also are the only non-factory service center in the United States that offers a full one-year warranty on nonprofessional-use 35mm equipment.

Our staff of repairmen -- with more than 120 years of experience among the seven of them -- can fix just about any camera, old or new. We service point and shoots, SLRs and digital cameras, plus audio-visual equipment, LCD equipment and more. We can repair almost everything from the latest in technology to antique equipment as long as parts are available for that model.

Before sending us your equipment, please see our answers to frequently asked questions. Also, be sure to check out the terms and conditions of our limited warranty on repairs.

Frequently asked questions about repair:

Is there anything I can do to fix the equipment myself?
     First, check the batteries or other power source. Make sure batteries aren't in up-side-down and that they are fresh.
     Then, make sure that the battery has not oxidized, creating a film between the battery and the contact. Use a pencil or ink eraser to clean the contact.
     Unless you are a trained technician, please don't try to take the equipment apart, because you could cause additional problems. Instead, give us a call.

How should I pack my equipment for shipping?
     Use a minimum of four inches of packing material around the product. Do not use the original shipping container.

Should I include anything with the equipment?
     Yes, be sure to enclose a brief note explaining your problems or concerns, along with a daytime telephone number and e-mail address, if available.
     And if you're sending us video equipment, please include a check or money order for $35 made out to MyCamera.com, Inc. to cover our $35 prepaid video repair estimate fee. We will not do a repair estimate on video equipment until receipt of the $35 fee.

Does it matter how I mail the package?
     Yes, be sure to use an insured mail service, such as UPS.

What happens after I ship you my equipment?
     We will take a look at the equipment, then call you or e-mail you with a repair estimate. We must get your approval before we do any repairs. Once we get approval, we will do the the repairs. Then, we'll call or e-mail you and tell you the total cost of the repair.

How do I pay for the repair?
     You can pay by credit card.

How will I get my equipment back?
     We can ship it to you, return shipping will be added to your repair bill. Equipment will be returned to you once payment is received.