Please review the following terms and conditions that govern your purchase from MyCamera.com. Please note that by your acceptance of the goods you agree to follow and be bound by these terms and conditions. You accept the goods by keeping them in your possession for more than three days after your receipt of them.
Please note that MyCamera.com ships merchandise F.O.B. MyCamera.com's warehouse in Boulder, CO. This means that the merchandise becomes your responsibility when we deliver it to the carrier you choose.

Security and Privacy

Online credit card orders are protected with SET secure online form encryption. If you would prefer not to put your credit card information on the online ordering area, you may call our customer service department toll-free at 1-877-MYCAM99 (1-877-692-2699) to enter the payment portion of your order. It is the policy of MyCamera.com to respect the privacy of individuals who visit the website, make purchases and/or provide comments to us. We collect addresses, names and other identifying and contact information from users of our website in order to correspond with customers about any questions relating to orders placed. Occasionally we may use this information to send users information about specials and promotions that MyCamera.com may be passing along to customers. If you choose not to receive such information, please notify us at service@mycamera.com. We may also collect identifying information about you through a log of all traffic on our website. Our purpose for collecting the information is to analyze the use of our website and improve its format and functionality. We may on occasion provide aggregate demographical information about website users or purchasers to third parties, such as suppliers or advertisers, but such information does not identify specific individuals. We do not currently use any personally identifiable information for any purpose other than those we have described here, for example we do not sell or rent any personally identifiable information about our users to any third party. MyCamera.com does reserve the right to provide user information to third parties when required to comply with U.S. law or legal procedure, to protect MyCamera.com's rights or property, and in emergency situations if physical safety or health is at issue.

Children's Privacy

MyCamera.com has no intention of collecting any personal information from individuals under 13 without parental consent. We request that children under 13 not place orders or otherwise submit information without direct parental involvement.

Shipping And Handling

MyCamera.com ships orders using UPS in the U.S.A. Monday through Friday. Shipping and handling charges for the Continental United States are:

UPS Ground Shipments
     $7.50 for orders up to $99
     No Charge for orders over $100
To upgrade to 2nd Day:
     $12.50 for orders up to $199
     $18.50 for orders over $200
To upgrade to Next Day:
     $22.50 for orders up to $199
     $28.50 for orders over $200

Alaska and Hawaii UPS 2nd Day Air
     $20.00 for orders up to $199
     $30.00for orders over $200
Alaska and Hawaii UPS Next Day Air
     $35.00 for orders up to $199
     $45.00 for orders over $200

For shipping and handling charges for oversized products, please contact us at Service@mycamera.com or at 1-877-MYCAM99 (1-877-692-2699).

30 Day Limited Warranty and Return Policy*

Returns and exchanges may be made within 30 days on all products except 14 days on used equipment and Sony Aibo, 7 Days on Digital Cameras. To return a product, you must first obtain a Return Authorization Number by contacting our Customer Service Department (email address service@mycamera.com or toll-free telephone number 1-877-MYCAM99 (1-877-692-2699) and follow the instructions in the Packaging Requirements section of this Agreement. (Please note that you must keep all packaging materials, including any printed materials and warranty cards, intact.) Any items shipped to MyCamera.com without will not be accepted and you will be responsible for all shipping costs back to you. Products will not be accepted if they show signs of wear or if any product or part thereof has been subject to accident, negligence, alteration (including but not limited to scratches, defacement, labeling or any other indelible marking), mishandling, abuse, misuse or illegal modification. Products will not be accepted if serial numbers have been altered in any way or if factory seals have been broken or otherwise tampered with. Products must be returned with shipping prepaid. Products must be returned by the original purchaser, i.e., the person who purchased the product from MyCamera.com. MyCamera.com does not accept returns of sensitized materials such as film and paper. However, if sensitized materials are found to be defective, MyCamera.com will accept such products for exchange only, provided a detailed explanation is given regarding the defect and a Return Authorization Number is obtained prior to returning the product). A refund or exchange will be issued by MyCamera.com only after the above requirements have been satisfied and your return is received at MyCamera.com's warehouse. Shipping and handling charges will not be refunded by MyCamera.com.

Manufacturer's Warranty Policy

New products sold by MyCamera.com are covered by a manufacturer's warranty. Please note that MyCamera.com works directly with the United States distributors for all of the major brands of camera video products. We never sell grey market or foreign distributed product. Grey market products often do not carry United States warranties and are thus not repairable in the United States. MyCamera.com may provide manufacturer's warranty information on our website and on your invoice to assist you. MyCamera.com is not responsible, however, for any warranties, express or implied, of the manufacturers of products sold by us. While all attempts have been made to ensure the accuracy and reliability of the manufacturer's warranty information MyCamera.com provides, we do not represent or endorse the accuracy or reliability of any manufacturer's warranty information or the quality, reliability or accuracy of any products or other materials manufactured by others, except as expressly provided in this Agreement. MyCamera.com does not operate or control any information, products or services of others. It is your responsibility to verify the manufacturer's warranty applicable to any particular product.

Optional Service Plan
For an additional fee, MyCamera.com offers a Service Plan for products purchased from MyCamera.com.

Other Important Warranty Information

MYCAMERA.COM'S 30-DAY WARRANTY AND RETURN POLICY IS EXPRESSLY IN LIEU OF ANY OTHER EXPRESS WARRANTIES, WHETHER WRITTEN OR ORAL. ANY AFFIRMATION OF FACT OR PROMISE MADE BY MYCAMERA.COM, SHALL NOT BE DEEMED TO CREATE AN EXPRESS WARRANTY THAT THE GOODS SHALL CONFORM TO THE AFFIRMATION OR PROMISE; ANY DESCRIPTION OF THE GOODS PROVIDED HERE OR ELSEWHERE IS FOR THE SOLE PURPOSE OF IDENTIFYING THEM AND SHALL NOT BE DEEMED TO CREATE AN EXPRESS WARRANTY THAT THE GOODS SHALL CONFORM TO SUCH DESCRIPTION. IF THE PRODUCT HAS BEEN PURCHASED FOR PURPOSES OTHER THAN CONSUMER USE AS DEFINED BY 15 U.S.C. § 2301 (1999) THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL EXPRESS WARRANTIES, WHETHER WRITTEN OR ORAL, AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART. IF THE PRODUCT HAS BEEN PURCHASED FOR CONSUMER USE AS DEFINED BY 15 U.S.C. § 2301 (1999), ANY IMPLIED WARRANTY OR WARRANTIES SHALL EXPIRE ON EXPIRATION OF ANY EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THE WARRANTIES SET FORTH HEREIN GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

Waiver and Limitation of Liability

You hereby acknowledge that the warranty provided herein and the obligations and liabilities of MyCamera.com are exclusive and you hereby waive all other remedies, warranties, guarantees or liabilities, express or implied, arising by law or otherwise, whether or not occasioned by negligence by MyCamera.com. You acknowledge, by your use of MyCamera.com products, that your use of the products and any reliance upon them, is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with MyCamera.com products. MyCamera.com HAS PRICED ITS PRODUCTS UPON THE UNDERSTANDING, AND YOU HEREBY ACKNOWLEDGE THE UNDERSTANDING, THAT MYCAMERA.COM WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY FORM OF CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES OF WHATEVER KIND OR TYPE ARISING FROM ANY TYPE OF COMMERCIAL, BUSINESS, ENVIRONMENTAL, TORT, WARRANTY, CONTRACT, STRICT LIABILITY, OR OTHER CAUSE(S) ARISING, DIRECTLY OR INDIRECTLY, FROM OR IN CONNECTION WITH ANY PRODUCT AND/OR ITS USE, EXCEPT CONSEQUENTIAL DAMAGES FOR INJURY TO A PERSON IN THE CASE OF PRODUCT(S) PURCHASED FOR CONSUMER USE AS DEFINED BY 15 USC § 2301 (1999). Not by way of limitation, MyCamera.com shall not be liable for any losses to you based on down time, spoilage, lost production or lost profits. It is the intention of both of us that this provision be construed by a court as being the broadest limitation of liability consistent with applicable law. In no event shall MyCamera.com be liable for damages which exceed the monies paid by you to us for the product(s) less the value of the benefits received by you and the value of the product. SOME STATES MIGHT NOT ALLOW THE LIMITATION OF CERTAIN DAMAGES ON PURCHASES FOR CONSUMER USE, SO ONE OR MORE OF THESE LIMITATIONS MIGHT NOT APPLY TO YOU.

Modification

MyCamera.com may modify this Agreement at any time without notice to you by simply updating the posting on the MyCamera.com website at www.mycamera.com. You will be bound by all such modifications, whether or not you have notice thereof. No amendment, alteration or modification of this Agreement proposed by you shall be valid unless in each instance such amendment, alteration or modification is expressed in a written instrument duly executed by both of us.

Entire Agreement

This is the entire agreement between us regarding all matters that have been discussed in the preceding paragraphs.

Contact Information

MyCamera.com is located in Boulder, Colorado, U.S.A. Any questions, comments, suggestions or notices should be directed as follows:
By email:
     Questions or problems with the website:
          webmaster@mycamera.com
     Questions about purchased products:
          service@mycamera.com
     Questions about your order:
          orders@mycamera.com
     To repair your product:
          repairs@mycamera.com
By telephone:
     Toll Free: 1-877-mycam99 (1-877-692-2699)
     Monday through Friday 9 am to 5 pm MST)
     Or:303-443-1971
By fax:
     303-415-9721
By mail:
     MyCamera.com
     2500 Pearl Street
     Boulder, CO 80302
     Attention: Customer Service

Arbitration of Disputes

Any controversy, claim or dispute between you and MyCamera.com, which cannot be resolved through negotiations between us shall be finally settled by arbitration as provided herein. If the parties fail to reach a settlement of their dispute within thirty (30) days after the earliest date upon which one of the parties notifies the other(s) in writing of the existence of and its desire to attempt to resolve the dispute, then the dispute shall be promptly submitted to arbitration by a single arbitrator through the Judicial Arbiter Group of Denver, Colorado, any successor of the Judicial Arbiter Group, or any similar arbitration provider who can provide a former judge to conduct the arbitration if the Judicial Arbiter Group is no longer in existence ("JAG"). The arbitrator shall be selected by JAG, if possible, on the basis of his or her expertise in the subject matter(s) of the dispute. The decision of the arbitrator shall be final, nonappealable and binding upon the parties, and it may be entered in any court of competent jurisdiction; provided, however, that any party to the arbitration proceeding may seek a court order vacating the decision of the arbitrator in accordance with the provisions of and on the grounds set forth in C.R.S. § 13- 22-214 and/or a modification or correction of the arbitrator's award in accordance with the provisions of C.R.S. §§ 13-22-211 or 13-22-215, and may take an appeal from court orders related to the arbitration proceeding or award as provided in C.R.S. § 13-22-221. The arbitration shall take place in Denver, Colorado. The arbitrator shall be bound by the laws of the State of Colorado applicable to the issues involved in the arbitration and all Colorado rules relating to the admissibility of evidence, including, without limitation, all relevant privileges and the attorney work product doctrine. Discovery shall be permitted and shall be completed in accordance with the time limitations prescribed in the Colorado Rules of Civil Procedure, unless extensions of such time limitations are approved by all parties to the arbitration or are ordered by the arbitrator on the basis of strict necessity adequately demonstrated by the party requesting an extension of time. The arbitrator shall have the power to grant equitable relief where available under Colorado law, and shall be entitled to make an award of punitive damages where such an award is permitted by Colorado law. The arbitrator shall issue a written opinion setting forth his or her decision and the reasons therefor within thirty (30) days after the arbitration proceeding is concluded.
The obligation of the parties to submit any dispute to arbitration as provided in this section shall survive the expiration or earlier termination of any agreement or contract between the parties.
In the event of any arbitration or litigation being filed or instituted between the parties, the prevailing party will be entitled to receive from the other party or parties its attorneys' fees, witness fees, costs and expenses, court costs and other reasonable expenses, whether or not such controversy, claim or action is prosecuted to judgment or other forms of relief. The "prevailing party" is that party which is awarded judgment or other legal or equitable relief as a result of trial or arbitration, or who receives a payment of money from the other party in settlement of claims asserted by such party. If both parties receive a judgment, settlement payment or other award or relief, the court or the arbitrator shall determine which party is the prevailing party, taking into consideration the merits of the claims asserted by each party, the relative values of the judgments, settlements or other forms of relief received by each party, and the relative equities between the parties. SOME STATES MIGHT NOT ALLOW THE REQUIREMENT OF ARBITRATION SO THIS REQUIREMENT MIGHT NOT APPLY TO YOU.

PACKAGING REQUIREMENTS

All products must be properly packaged. Electronic devices in particular have special packaging requirements that you should be aware of before returning them to us.
Please follow these requirements carefully. Failure to do so will void the warranty on your product.
1. Prior to shipping, you must obtain a Return Authorization Number (RA Number) by contacting our Customer Service Department (at telephone number 1-877-MYCAM99 (877-692-2699) or email address service@mycamera.com). Any items shipped to MyCamera.com without an RA Number will not be accepted and you will be responsible for all shipping costs.
2. Carefully repack the product in the original shipping materials if they are still available. Please keep in mind, however, that the original shipping materials might have compacted or broken during shipment and might no longer be safe to use.
3. Put all original documentation (invoice, warranty cards, manuals, other printed material) in the box.
4. Print the RA Number clearly on the outside of package. The RA number is valid for 10 business days only. We reserve the right to reject any items that do not have an RA number printed on the outside of the package.
If you need help packaging a product for return please contact MyCamera.com or take the product and these instructions to a packaging supply store or post office. Remember to insure your package. Items that are out of warranty, do not match the invoice or were not purchased from MyCamera.com will not be accepted. It will be your responsibility to arrange return freight for those items. It is your responsibility to properly package the merchandise. Failure to do so will void the warranty on your product.