How soon will my order ship?
What are the shipping methods and costs?
Why doesn't everyone pay sales tax?
How can I be assured that I'm getting a true value?
What is the Gray Market?
What if I can't find what I'm looking for?
How do I know my information is safe?
How can I track the progress of my order?
How do I become a registered shopper?
What are the benefits of becoming a registered shopper?
What if I am not satisfied with my purchase?
How do I know that MyCamera.com is a reliable reseller?
Now that I have my camera, how can I learn how to be a better photographer?
What is the MyCamera.com Affiliate Program?
Where is MyCamera.com located?
Why does the MyCamera.com site look different?
What do I do if I encounter an error message while on MyCamera.com?

Q: How soon will my order ship?
A: If the products are in stock, and the order is received by 12 noon Mountain Time (M-F only), we will ship the order the day it is received. MyCamera.com ships the majority of all orders within three business days.
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Q:Why doesn't everyone pay sales tax?
A: MyCamera.com is located in the state of Colorado, and is therefore only required to collect sales tax for orders shipping to locations within the state of Colorado.
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Q: What are the shipping methods and costs?
A: MyCamera.com uses UPS to ship our orders. UPS provides a safe and economical method of shipping (and insuring) our packages, and allowing us to track their progress through shipment to delivery at your location. Click here for our Shipping rates.
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Q: How can I be assured that I'm getting a true value?
A: MyCamera.com employees work with all manufacturers in the imaging industry to make sure that we are providing our customers with fair prices and unparalleled customer service.
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Q: What is the Gray Market?
A: Gray Market products are products that are meant for sale outside of the US. Warranties are typically not honored by manufacturers in the US for Gray Market products. Rebates and special incentives are also not honored for Gray Market products. Manufacturers can identify Gray Market vs. domestic products by serial numbers or by model number. MyCamera.com does NOT sell any Gray Market products. We value our relationships with the manufacturers in the US and want to pass along all of the benefits of US merchandise to our customers.
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Q: What if I can't find what I'm looking for?
A: MyCamera.com offers a wide range of searches to help you find what you are looking for. The search appears as a pull-down menu at the top of each page in the colored bar above the tabs. By clicking on this menu, you will see the range of searches available. The most comprehensive search is our Advanced Search. This powerful search will allow you to search by Category, Vendor, Keyword(s) and Price Range. For instance, if you are looking for a 35mm SLR by Nikon for a price range of $200-$500, you can click on the 35mm SLR category, Nikon in the Vendor listing and type in your price range in the boxes and hit search. It's that easy.

If this search still leaves you coming up empty, please contact our Customer Service Department: orders@mycamera.com 877-MYCAM99 (692-2699)
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Q: How do I know my information is safe?
A: MyCamera.com uses 128 bit encryption to maintain that all of your secure information stays secure.

MyCamera.com uses CyberCash to process all of our credit card payments. CyberCash is regarded as the leader in online payment processing for e-commerce today.

The MyCamera.com site is secured by a "certificate" from VeriSign. Click here to verify.
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Q: How can I track the progress of my order?
A: Registered shoppers can track their order history through the My Account section of the site (a link is provided at the footer of each page).

Non-registered shoppers can submit a request via e-mail to: orders@mycamera.com or call 877-MYCAM99 (692-2699). Please remember to reference your order number.
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Q: How do I become a registered shopper?
A: There is a registration link on the footer of each page that will walk you through the process of becoming a registered shopper at MyCamera.com, or you can click here.
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Q: What are the benefits of becoming a registered shopper?
A: Registered shoppers can opt to receive promotional e-mail from MyCamera.com for Member-Only savings or specials.

Registered shoppers will have early access to some special or closeout merchandise from time to time.

Registered shoppers will also be able to receive member-only coupon specials via e-mail or traditional mail.

Registered shoppers can opt to receive special offers from MyCamera.com partner vendors such as Outdoor Photographer magazine and others.
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Q: What if I am not satisfied with my purchase?
A: MyCamera.com stands behind ALL of the products we sell. We have a generous 30 day return policy. During any of the first 30 days of having your product, if you are not satisfied with the performance of the product, or if it is defective, we will gladly allow you to return it for credit or exchange it for another product. Return Policy.
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Q: How do I know that MyCamera.com is a reliable reseller?
A: MyCamera.com is a member of the Better Business Bureau's On-line Reliability program. Click here to verify.

MyCamera.com is driven to provide the best customer service experience possible. We have a staff that is knowledgeable, courteous and responsive to your needs. We realize that we might not always be the cheapest source, however we guarantee that you will receive the best value from MyCamera.com.
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Q: Now that I have my camera, how can I learn how to be a better photographer?
A: MyCamera.com now offers electronic courses through Web Photo School. Click here to learn more about Web Photo School.
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Q: What is the MyCamera.com Affiliate Program?
A: MyCamera.com wants you to be our best spokesperson. If you have a website, and you are interested in generating some income off of sales that you "refer" to us, please click here to read more.
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Q: Where is MyCamera.com located?
A: Currently, MyCamera.com is located in Boulder, Colorado. We enjoy the Colorado atmosphere and the quality of life. We promise that we can deliver Big City service from our small community headquarters.
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Q: Why does the MyCamera.com site look different?
A: We here at MyCamera.com felt the need to add more features and functionality to make shopping on-line more like shopping in a traditional "brick-and-mortar" store. We felt that along with these feature changes, we needed to give our site a facelift to enhance the new features.
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Q: What do I do if I encounter an error message while on MyCamera.com?
A: We have tested our site thoroughly, however if you do encounter an error message, we urge you to contact us and let so we can correct it. Please correspond with webmaster@mycamera.com 877-MYCAM99 (692-2699).
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